It involves effort, resolve and determination to do it. But if we don’t make that effort we’re sending a strong message to the Government that we don’t have the heart to fight the injustice. As many of us as possible must make a complaint to the DWP - get going on yours now!
It must hurt, and it must sting.
There are 2.6 million affected by the lack of notice of the 1995 and 2011 Pensions Acts. Not all of them even know its happened.
We can help them by making our own complaints and helping others to make theirs. Don’t leave it and think someone else will do it. This is your pension and your fight. Look at the links above where you can get the “
Guide to DWP Complaints
” and template letters which will help you make your complaint. You will also see a
Guide to Maladministration
which you may also like to read
STAGE 1: Start the process of making a complaint to the DWP. Use the template letter as a guide to register your dissatisfaction and formally record your complaint. See
STAGE 2: Once you’ve had a response to your stage 1 complaint then you’re ready to do your next letter. See
STAGE 3: Once you’ve had your response to the previous letter, you’ll see you’ve 6 months to do your next letter. It’s important to stay within the timelines given. See
Guide to DWP Complaints
After this stage you may receive a letter from an Initial Case Action Manager asking you to make contact and define the nature of your complaint. (See
Guide to Complaints
page 7) You may wish to respond in writing and using the Template letter
PERSONAL FILE REQUESTS - You can do this as soon as you want. It would be useful to know what DWP holds on your personal file. We would like all WASPI campaigners to ask for this information. You get a form online, print it and complete it - no letter writing this time. You just need to fill in the blanks and post it off to the DWP - simple as that! It takes up to 40 days to get a reply. Women are getting back lots of useful information from the Personal File requests and some are finding it helpful to claim more qualifying NI years as a result.
Requests for personal information are also called ‘Subject Access Requests’. The DWP will not charge you for this service.
Keep a Copy: At all stages make a note of the date you sent your letter or SAR and keep a copy of what you sent
If you don’t get a response within their timescales for reply then write again and complain again. We have a template letter to help with that:
The DWP publishes a document about the service you should receive.
Help a WASPI
If you have a WASPI friend who is struggling with access to the internet, try and double your impact by helping her apply too.
Don’t delay! Start writing today!