Maladministration Update Letters – Mar 2020


Women who have made complaints of Maladministration to the DWP, and whose complaints have got as far as the Parliamentary and Health Service Ombudsman (PHSO), are now receiving update letters.

In it the PHSO confirms that they are now proceeding to Stage 1 of their investigation of six sample complaints.  This will come as a relief to those who have had their cases on hold now for many months.

These investigations will be confidential and there will be no further information available at this stage.

Here is a link to the PHSO website and their update: Complaints about communication of changes to women’s State Pension age | Parliamentary and Health Service Ombudsman (PHSO)